Quality

Quality

“Quality means doing it right when no one is looking.” ― Henry Ford O’Donnell McKenna is committed to ensuring a quality service to all our clients.

 

Confidentiality

We will observe the utmost confidentiality with regard to your affairs.

Courtesy

We will be courteous in all our dealings with you.the utmost confidentiality with regard to your affairs.

Charges

We will give you information in writing about our own and other charges in accordance with legislation.

Efficiency

Once agreed instructions have been accepted, we will progress your affairs efficiently. with regard to your affairs.

Your Legal Options

We will explain your legal options and the procedures involved clearly which will assist you to make the best decisions about your affairs from the outset and as the matter progresses.

Information

We will keep you informed of the progress of your affairs on an ongoing basis. Where information is not immediately available we will send you an interim reply. We will respond quickly to your letters and telephone calls. We will inform you of any developments which will significantly affect your transactions with us.

Your Money

If you give us money to make a payment on your behalf, or we receive money on your behalf, we will hold this money strictly in accordance with the Solicitors Accounts Regulations.

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